Shipping & Return Policy
Shipping and Delivery Times
All orders will be shipped within 1-2 business days by the selected shipping method. If a tracking number is provided by the shipping carrier, your order will be updated with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers and therefore will not be updated.
The shipping cost for the order is based on the weight of the selected products and delivery location. Before the final checkout page, there will be a chance to review the order with the calculated shipping cost.
Out of Stock/Backorder/Discontinued Items
If select items from your order are on backorder, we will ship you the part of your order that is in stock. When the backordered item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. If applicable, a refund will be issued for all discontinued items on your order along with any shipping charges. All sales orders are considered to be final at time of checkout.
Returns Refunds and Exchanges
Permission to Return and Receive Credit
East Meets West will accept return of merchandise only if a request to return is submitted to Support@EastMeetsWestUSA.com within 14 days of receiving merchandise. The reason for return must be included in the notification. All returned merchandise must be received by East Meets West within 10 business days of approval. Merchandise can also be returned for store credit at any East Meets West location. All SALE items are FINAL SALE. We will issue a store credit in the amount that you paid for the merchandise plus any applicable sales tax. Shipping and handling fees are non-refundable.
In order to allow our customers to shop for gifts for the holiday, merchandise purchased from Thanksgiving until Christmas can be returned for store credit if a request is submitted within 14 days after Christmas. We will issue a store credit in the amount that you paid for the merchandise plus any applicable sales tax. Shipping and handling fees are non-refundable.
Unless the product is damaged when received (i.e. breakage, product error), all sales are considered final at the time the order is placed and store credit will be issued for any returns. If a request for return is submitted, and an authorization code is issued for a return, credit will not be issued until product is returned and determined to be in salable condition within the specified timeframe. We are not responsible for returned items being lost or broken in transit. Please do ensure you place adequate tracking and insurance when an item is returned.
Damaged or Incorrect Merchandise
All items are open and inspected before leaving the warehouse. Damage reports must be submitted within 7 days of receipt of merchandise. No returns will be accepted or replacements issued without prior approval to return the merchandise (See “Permission to Return and Receive Credit”). The returned merchandise must be received by East Meets West within 10 business days of return authorization.
How To Return An Item
Your item must be in its original unused condition to be returned.
1. Please email Support@EastMeetsWestUSA.com to request a refund and we will assign you a Return ID.
2. Mail your returned item to:
East Meets West
Returns Department: Return ID
180 Rte 35
Eatontown, NJ 07724
3. Include in your package a letter stating the reason for your return and the original receipt.